The Company

A small and fast-growing manufacturer of specialist apparel designed for people working in the Foodservice, Hospitality and Healthcare sector. This is a business who has invested in research and development to expertly produce a range of products which improve wellbeing and minimise work-place injury and illness. Due to their continued success, they are recruiting for a Key Account Manager to seek out, develop and maintain long-standing professional relationships with customers across all key business segments. An excellent opportunity to join a passionate business with excellent prospects for future development and progression. 

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The Role

The key responsibilities of a Key Account Manager include:

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• Identify opportunities for account growth and upselling within the key accounts. Develop strategies and plans to maximize revenue from existing clients, including cross-selling and upselling additional products or services. 

• Develop account plans and strategies for each key account, aligning them with the overall business objectives. Identify new business opportunities within existing accounts and develop strategies to expand the account's scope and revenue potential. 

• Build and maintain strong relationships with key stakeholders at all levels of the account by understanding their business needs, goals, and challenges. Act as the main point of contact for key accounts and establish regular communication to ensure customer satisfaction. 

• Monitor and analyse key account performance, track sales metrics, and provide regular reports to management. Forecast sales targets and identify areas for improvement or potential risks 

• Coordinate internally to bring in elements from sales, marketing, product development, and customer success to ensure effective communication and delivery of solutions to key accounts. 

• Act as a customer advocate within the company, ensuring that the voice of the customer is represented and taken into account when making strategic decisions. 

• Stay updated on industry trends, market conditions, and competitors' activities that may impact key accounts. 

• Negotiate pricing, and terms with key accounts. Ensure contracts are properly executed and that both parties are satisfied with the agreed-upon terms.

 

 

The Person

• Strong interpersonal and relationship building skills You should excel in building relationships at all levels within the customer account, from executives to operational teams. 

• Effective verbal and written communication skills, conveying information clearly and persuasively. Adept at listening to client feedback, articulating value propositions, and presenting ideas in a compelling manner. 

• Able to think strategically and align your efforts with the overall business objectives. Analyse market trends, identify growth opportunities, and develop strategic account plans to drive account and revenue growth. 

• Ability to analyse data and interpret sales metrics, evaluate account performance, and make data-driven decisions. Comfortable working with CRM systems and conducting market research. 

• Customer-focused, committed to delivering exceptional service, and proactively meeting customer expectations. 

• Collaboration with cross-functional teams. Skilled at building internal relationships and leveraging internal resources to meet client needs. 

• Develop a solid understanding of business principles, market dynamics, and industry trends. Be aware of the competitive landscape, market forces, and emerging opportunities.

• Adaptable and Resilient in the face of changing client requirements, market conditions, and internal dynamics. Maintaining a positive and proactive approach.​​