The Company

An established global group and recognised market leader in the delivery of award-winning technical service delivery, warranty work and maintenance of Foodservice Equipment in the Catering and Hospitality sectors.  This is an excellent employer which values autonomy and offers ongoing training, development and career progression. The bonus earning potential and company benefits offer are outstanding.

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The Role

• We are looking for a skilled Key or National Account Manager who will be responsible for the management, retention and development of key national accounts. This is a home and field-based role with occasional meetings in the office.

• Build and maintain strong relationships with customers and key stakeholders

• Act as the lead point of contact for all National Account matters – engaging and liaising with other department heads where necessary

• Keep an up-to-date pipeline of new business opportunities

• Build an annual roadmap for your portfolio and be accountable for the objectives set throughout the year

• Identify and communicate any factors that may affect customer retention, contract renewal or revenue forecast

• Delivering monthly sales and gross margin targets.

• Producing proposals, quotations, and tenders.

• Actively seeking, prospecting, and generating large new business opportunities.

• Preparing and adapting account development plans:

  • Segment Plans

  • Portfolio Plans

  • Account Plans (detailing key information on customer insight, visions and growth strategies.)

• Keeping up to date with competitor activity, offers and innovation.

• Completing company reports including weekly reports, pipeline, and forecasts in required time scales.

• Ensure that the business database is updated and maintained on an ongoing basis including contact details, trading terms and asset information.

 

The person

• Strong account management and business development experience

• Excellent listening, solution selling, negotiation and presentation abilities

• Highly motivated and well organised, with the ability to prioritise workloads

• Good problem solver, capable of managing processes and resolving issues whilst on the move

• Excellent communication skills, an ability to deal with a broad spectrum of people at all levels of an organisation, from onsite managers to senior business managers and directors

• Numerate and able to produce analysis from multiple data sources.

• Competent user of Microsoft Office Suite essential, including excel, experience using databases would be advantageous

• Previous knowledge of the food equipment / commercial kitchen environment / Service industry market desirable

• Experience of supporting clients in the FM, government and public sectors beneficial.

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Benefits include:

• Company car

• Private medical cover and cash plan

• Outstanding private pension scheme

• Life Assurance & critical illness cover

• 25 days holiday plus bank holidays

• Free parking on site

• Generous and realistic bonus earning potential