The Company

An established commercial catering and refrigeration engineering business providing reactive maintenance, planned preventative maintenance, replacement equipment installations and warranty support to customers across London and the Home Counties.

 

Part of an ambitious group, the business has strong foundations and significant growth potential. This is an excellent opportunity for an experienced and commercially focused leader to shape the next stage of the company’s development.

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The Role

You will take overall responsibility for the operation, performance and continued growth of the service business. You will provide hands-on technical and management leadership, ensuring the company operates safely, efficiently and profitably while delivering a consistently high standard of service.

 

Working closely with the Service Manager, Operations Manager and wider senior leadership team, you will oversee day-to-day operations, develop the engineering team, strengthen systems and processes, and identify opportunities for sustainable growth.

 

You will also support small installation and replacement projects, including site surveys, assessment of mechanical, electrical and logistical requirements, and quotation preparation.

 

Key responsibilities include:

• Taking overall responsibility for operational performance, service quality, profitability and business growth.

• Providing hands-on technical leadership and support to engineers and office-based colleagues.

• Owning and improving service management systems, processes, reporting and data accuracy.

• Delivering agreed growth recruitment, training and development targets and supporting the expansion and success of the engineering team.

• Overseeing small installation and replacement projects, including surveys, technical assessments and quotations.

• Working with operational colleagues to analyse the customer portfolio and focus investment on the strongest markets.

• Maintaining and improving customer satisfaction, resolving issues promptly and protecting client confidence.

• Taking overall responsibility for health and safety, compliance and best practice.

• Managing profit and loss performance, including revenue, margins, overheads and operational costs.

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The Person​

The successful candidate will be an experienced senior engineering or service management professional with a strong background in the commercial catering and refrigeration industry. You will combine technical credibility with confident leadership, sound commercial judgement and the ambition to grow and improve an established business.

 

Applicants should demonstrate:

• Established senior engineering or management experience within commercial catering and refrigeration.

• Strong technical knowledge and the ability to provide practical, hands-on support and troubleshooting.

• Proven leadership and people-management skills, with the ability to develop and motivate teams.

• Commercial awareness and experience of managing budgets, costs, margins and profit and loss performance.

• Experience completing site surveys and assessing mechanical, electrical and logistical requirements.

• A track record of improving service delivery, operational efficiency and customer satisfaction.

• Strong communication, relationship-building and negotiation skills.

• The ability to use operational and financial data to inform decisions and identify opportunities.

• A strategic approach to short-, medium- and long-term business growth.

• A professional, accountable and commercially driven approach.